Dial: 1-855-347-1770 . Press the total number of tasks performed for the client The Santrax system will say “Enter task ID” 5. Press the Task Number you performed. Refer to your agency’s task list. 616 0 obj <> endobj 5. Press the Task Number you performed. %%EOF 0 Enter all task ID’s again. Caregivers have the ability to view and start client schedules, view past visits and get driving directions to their client's service location. If you made a mistake entering Tasks, press “00”, the system will confirm by saying: “Starting Over, Enter number of tasks”. 6. To record the client's voice please press (1) and hand the phone to the client, or press (2) if the client is unable to participate.”. Once each task has been entered, the system will repeat it. Press the Task Number you performed. 8. Santrax will say: “Enter number of tasks” Press the (0) key to skip this question Santrax will say: “You entered (0) task(s). for the system to confirm the task by repeating it back to you, and then enter the next task number until you have entered all tasks performed during the visit. Press 1 2. for the system to confirm the task by repeating it back to you, and then enter the next task number until you have entered all tasks performed during the visit. During this time, attendants should continue to call in and out as usual. When the task is correct, press the one (1) key to accept. Sandata EVV solutions enable government agencies, Managed Care Organizations, and home care providers to manage & optimize the delivery of home care service NOTES: Refer to your agency’s task list. ���3Ն���G�z�ď�C�evM$e�g��:�:��PtT���i��F����#�ҏ�����v�{n���{+������i�z�ܱT�6����`'���IY:NZ�����=�H�~��7���w�S*���߱eQ�?3�3@�Ņ^���7ў:���LW���$��l#y�Ѡ?M�q��ꇅ�=����q:9c�ku�6�� ��Y���ɣ�'�#|�*��\|��x0CUl�v���RULܻS�NF��?�H���?��"Q���H��L$-J %PDF-1.6 %���� 7. 5. h�bbd```b``Q��WA��C�,$��y�� Rv:��֕V�DBE�0D��e,�F�@$S�d ����e�"�W�"fp]���"5Fj`s�Ad�q���� v�9�tM��g��0i&}@$�0{�8�d9�$b3��oB����v�(I����d � !�#� ������ Reporting FVV Visit Data 6. • Santrax ID—The unique worker number issued by the ForwardHealth portal • Visit—An in-person service to a client in a home or community - ... • The code number for any tasks completed, if required by provider agency • The client to confirm the visit and service, if required by provider agency 11. endstream endobj 621 0 obj <>stream ��[uY )4�y��SU��a�U�c������BH5�k��DE�C]��^�\z��0�Ӕ�s�OU^Ӏ��B#��T9Yb�|�;���JP%þ��C�����8��l�~>Y�N�T��w��,��uїX|)`CT���'z�k/[q�Ov�JK�+�E���R�_��L�� l$ey0���+cX. 644 0 obj <>/Encrypt 617 0 R/Filter/FlateDecode/ID[<2BCFE6BBEE98CE4683FB203883494DC0>]/Index[616 52]/Info 615 0 R/Length 118/Prev 640481/Root 618 0 R/Size 668/Type/XRef/W[1 3 1]>>stream Task No. About this Course 4/24/2019 Agency Provider Participant Guide Page vii Conventions Used in this Document Convention Description Bold Text Used to alert a selection to be made or name of a field. The caregiver will then enter the total number of tasks and each Task ID. Number) The Client's ID (Case Task ID (see Task Reference Chart) 1. o. r 1-855-573-0726 Press the total number of tasks performed for the client. I still sometimes work a few private duty shifts. Santrax Agency Management is a powerful home care software solution that automates all your key operational processes by incorporating functionality such as Scheduling, Clinical Documentation, Compliance Management, Electronic Medical Records, Billing Functions, Payroll, Reporting and Exporting in one easy to use system. ׈��\��b��c��W���. The caregiver will then enter the total number of tasks and each Task ID. 1. Hang up. 12 Service List Number ” See if the phone has a . Santrax will say, “Enter number of tasks” 7. Santrax will confirm the call time and prompt to press the * key for a Fixed Verification Visit or press # to continue. To record the client’s voice please press (1) and hand the phone to the client, or press (2) if the client is unable to participate.” Press the (2) key to skip this question. endstream endobj 65 0 obj <>>>/Filter/Standard/Length 128/O(7��0�&�3V����Ef��ޔ.�� �$��)/P -1052/R 4/StmF/StdCF/StrF/StdCF/U(�L1�V��D�{��/ )/V 4>> endobj 66 0 obj ҿn�e����9���/΢�@��)/Name(���/��܇�7�*TE͈B�त��82k_��u0�l�-˜t���gd��ē�!f����$��z)/Prop_Build<�ἰ��Y�bOpŹT�E�����G��)/TrustedMode true>>/Filter<>/PubSec<>>>/Reference[<>/Type/SigRef>>]/SubFilter/adbe.pkcs7.detached/Type/Sig>>>>/Type/Catalog>> endobj 67 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/XObject<>>>/Rotate 90/Type/Page>> endobj 68 0 obj <>/ProcSet[/PDF/Text]>>/Subtype/Form/Type/XObject>>stream Santrax will prompt the caregiver to enter the total number of tasks performed. The Santrax system will say: “Welcome, please enter your Santrax ID.” If you are experiencing difficulties with the first toll- free number, please use the second toll-free number. If the task is incorrect, press the two (2) key to re-enter the task. If you performed more than one task, wait for the system to confirm the task and then enter the next task number until you have entered all tasks performed during the visit. ?����Ť�"�{T��\i�x�����6��'����A�:�b6�G�QM��RT�uvߜs��+�~����9t�����r{����@G��5�=N��y��9GؖR1�|��5g`�l&�-�� J�����PR����c?Z6��0pu��4f�r T-P (Tone-to-pulse) switch; make sure the switch is on . The tasks that were completed during the visit; ... We are implementing a system called Santrax to make compliance with this regulation as easy as possible for you. Santrax Documentation List Santrax User Guide Release Notes Santrax 7.25 Release Notes Santrax 7.1.2 - 7.20 Santrax Best Practices - Reports & Visit Maintenance Santrax Reports - Quick Reference Guide Santrax Visit Maintenance Export Maintenance & Rounding Rules Santrax Digital Dashboard Santrax Plan of Care MileTrax Using Santrax GPS • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No. Santrax will prompt the caregiver to enter the total number of tasks performed. If you performed more than one task, wait for the system to confirm the task and then enter the next task number until you have entered all tasks performed during ” 4. The Santrax system will say “Enter number of tasks” 4. Press the Task Number you performed. Press the total number of tasks performed for the client. Ø Enter Santrax ID. Enter all task ID’s again. If you performed more than one task wait for the system to confirm the task and then enter the next task number. NOTES: • Refer to your agency’s task list. h�bbd```b``n�������"9����`�,&���Iq$�u��/)�"Y��*`��`�l~5����l��ɹgX=/�.�K�������~�D�f���a�k� �� 0 Santrax will say: “Welcome, please enter your Santrax ID.” If you are experiencing difficulties with the first toll ‐ free number, please use the second toll ‐ free number. – 1 Multi-language toll free number • Non-Agency providers, as a group, will receive a total of 12 toll free numbers: – 2 toll free numbers in each of the following languages: • Uses ANI (Automatic Number Identification – 911 technology) to match the calls to an Individual’s phone number and thus DCW location • DCW enters Santrax ID z���EA�Jf��]�0g�־S�% w�x4#�⥂p����b�&H���Y��܂�Hq��l�2�s�!AZ��Ս���0h��P�� Santrax … Santrax will be undergoing system maintenance Thursday, June 11, 2020 from 9:00 PM EST until 2:30 AM EST. To record the client’s voice please press (1) and hand the phone to the client, or press (2) if the client is unable to participate.” Press the (2) key to skip this question. Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. endstream endobj 617 0 obj <>>>/Filter/Standard/Length 128/O(7��0�&�3V����Ef��ޔ.�� �$��)/P -1340/R 4/StmF/StdCF/StrF/StdCF/U(�Ps ����X���u� )/V 4>> endobj 618 0 obj <�E˒�o��${F�= ����^')/MarkInfo<>/Metadata 27 0 R/OCProperties<><><>]/ON[646 0 R]/Order[]/RBGroups[]>>/OCGs[646 0 R]>>/PageLayout/OneColumn/Pages 614 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 619 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 620 0 obj <>stream Santrax will say: “Enter the number of tasks.” 12. ” Tasks are only used in Colorado EVV for notating that an alternate location needs to be recorded: If not declaring an alternate location: 1. Santrax will say, “Enter task ID” 8. Gives agency administrators the option to export visit data to third party agency management systems for billing and payroll to complete the financial cycle, ensuring clinical and financial compliance with complete automated records. 503 likes. If MY�h[���F�������`���ia_5�����I�s!��N����uK�LZ�Y���"�*�#$��R�v�4�a2�|S�K���σ�aY�B��S|�9\A=kp�kE�(��v��!����{�tY�yZ��|8[X^��X�k� 2. (If more than one task was entered as the total, Santrax will prompt for the next task ID. Hang up • Santrax will say: “ Enter number of tasks. There will be no alerts sent during this time. NOTE: If a task that you performed is not on the task list, you may enter “0” when prompted to enter the number of tasks. ;���|�'G�&�J۾M�D)���qS���Gg=�g��.��TUo���.�)������b�N�ݩ���^Ea���W�T�h�����j ���DJL¤�[������R?05{f��a�V�Vbi �եk�ϋ�hUw�r_。�: Santrax, my voice is my password.” 4. 7. Most of our 'homes' have been in retail malls occupying vacant space until a new lessee was found. Santrax will say: “Enter task ID.” 13. Press the Task Number you performed. 64 0 obj <> endobj Santrax will say: “Enter task ID.” 8 Enter the ID of the task performed. Santrax has both a mobile device app call “Sandata Mobile Connect” (SMC) and a Call in number for those employees without a mobile device. +�1ݣ ���/>l%��� ��C����t�V�ݖ+9_��3ނ�=�� Santrax will playback the task description. Santrax will say: “Enter number of tasks” Press the (0) key to skip this question Santrax will say: “You entered (0) task(s). Transport oil and gas en mijnbouw ɘ��22�6�����ܾ˃;{�.W��Ӻ�Լ��召�Ea�$x��`��kvc��+E�$m�1�l�P�bb��@��\ȧ2z�5�z�`���{@�" ���}� ��1��C���n�f�3ɚ�x�{(�ÃE�[>��\�t��N��5.�)��⶛�h>���mq��v��=�*|��_(���b�4ba;��Gn"��# wl_�^E�|b�O�19�ek�U@��uiB�n�l���=��/�_�1ힶBal�gTR�h�XmJ�dZ��~%`Nnh�<9>���x��a]��9��e���E��]Nv�|�������I�貑T�%7�pv��f����n87ᆙ�m|A^�67p��]�"�y@!�Ov�K�N����y��i�[��&����=XI3O�98n�4 �*鯃�� Press the total number of tasks performed for the client. This value will be a minimum of 4 digits (may be zero padded) to a maximum of 10 digits. Call Reference Guide. If you performed more than one task wait for the system to confirm the task and then enter the next task number. NOTES: • Refer to your agency’s task list. %PDF-1.6 %���� l*�K��$�a�T��c���k�U�xQ9�MUh����ԙ�G�,o���^�:�A�Cm_=����o��a��|��o$����ݞKB����[[xq��V��ޗKL0����@�:WS������*!�q �6�3~BIW���:z���J?�ץ����Y���\x�T�Zg8NuU+d�>=�0�� �&�#���*i��fШ�AX���t�g$j�D����!MK'튙/�d4f(5�`D)��/�U��=���+����*Y���L��3�)j}��B��kc}�=�2��� ���&�����m�P�k�9��}f�!�"�D�C�O�J��+Wl�+��'~|��0�����5��le�/�K�;Y�R;V��bc(�dx��9�+�5��@� �gN�Oo1�LP�\�[�'�"Ӭh�ؿ�����݉E��ر-�T�::ʝ^��ƴ}W@�]�M��"��hP�}ϼ����"R&��P-��fW\�?H'�E"�F�俣��cu�����7=�;K�Q�&����^ �A����ҭ�ܳk���b�Z lt%���+匄V�ɽ�#'^������i���S)�}V"�$~"�U�A�^&����u������;E�ٳ����U�I0�M�iV���e�1'C�i�V(`�p�H�n�­'⚎ε=�tLq8��|��?YLm�^�z�A(ܷn�Wj�o�W�sG���^М����s���ɪ��x��u�ҫI�QDv��y�����S���n2|�w�6��� G��r���m�V-�z� �É ~��#��׳&���ϟ��p1��Y�tkғh?�>�M�̇l _۶��R��v1��'Y��^kG�=��|�� Enter SANTRAX ID (Last 5 of SSN) 3. ��#~Bԑy�C��@�Y���i��O����=���~��;/���H�H���U-]- J��-��7z��[��q�f�v--�u�.���;D[��M@� When a Member is staying with family/friends for a few weeks and only the family/friend's phone is available for use during a visit), Care Managers must document the temporary phone number in the last blank phone number field (6 th row) in the Main Info Tab in Rosalind (see screen shot below). 119 0 obj <>/Encrypt 65 0 R/Filter/FlateDecode/ID[<62ABD31EB4DA02CE87C6FDAFC73B6F6A><4C3E11252EF5A545B98E607BE2C33A91>]/Index[64 107]/Info 63 0 R/Length 172/Prev 1579246/Root 66 0 R/Size 171/Type/XRef/W[1 3 1]>>stream Press the Task Number you preformed. All… 667 0 obj <>stream Santrax will prompt the caregiver to enter the total number of tasks performed. Task No. • Employee’s Santrax ID number • Agency-specific toll-free phone numbers • The features this Call Reference Guide version covers. Santrax will repeat the Task description. Repeat until you have Santrax® Point-of-Care (SPoC) is an easy to use data collection and remote chart access tool. Press the numbers of your Santrax ID on the touch tone phone. When Care Managers call into Santrax from a temporary phone number (i.e. This number is generated by Santrax as the Provider Account Number. Press # key 4. Santrax will confirm the call time and prompt to press the * key for a Fixed Verification Visit or press # to continue. Santrax … Santrax will say: “Enter number of tasks.” 15. – 1 Multi-language toll free number • Non-Agency providers, as a group, will receive a total of 12 toll free numbers: – 2 toll free numbers in each of the following languages: • Uses ANI (Automatic Number Identification – 911 technology) to match the calls to an Individual’s phone number and thus DCW location • DCW enters Santrax ID Santrax Documentation List Santrax User Guide Release Notes Santrax 7.25 Release Notes Santrax 7.1.2 - 7.20 Santrax Best Practices - Reports & Visit Maintenance Santrax Reports - Quick Reference Guide Santrax Visit Maintenance Export Maintenance & Rounding Rules Santrax Digital Dashboard Santrax Plan of Care MileTrax Using Santrax GPS Press # and hang up phone Please call…..For English 1-844-887-5709 or 1-855-743-3215 The caregiver will then enter the total number of tasks and 10 String LIVE DATA 2.4.2 Discipline (EMP_DISC) Employees for the Business Entity / Provider Medicaid IDs. Alerts will function normally once maintenance is complete. Press the Task Number you performed. The Santrax system will say “Enter number of tasks” 4. �9�8�Y����s�w��,��U�Kګ �E�/���)���fX����\�H �(͢�'w6�c!�����{�QN�-��Dh�$v����PwL4=�r'�A��uy��k�D� ~^=\������찝���nf�� n Task No. 5. ](�XK�$Z1� ʁ5UK: f�|:�'���<2�rF��mgyd���y��DgK|޽�}B̨�j֖p�{)���}�J�12��܄�"Yaő���$i4��Jx���`�|��9=e#h"�� • If you performed more than one task, wait for the system to confirm the task and then enter the Call Process – Out Call cont’d 15. Santrax will prompt the caregiver to enter the total number of tasks performed. Enter Your 5-Digit Santrax ID When Prompted System Will Announce the Time of Day, Press Pound ( # ) When Prompted Enter Total Number of Tasks Completed From Previous Day PLUS ONE (Always Add One Extra Task to Record Your Hours Worked) Enter First 2-Digit Task ID Number, Wait for System to Confirm Task Name 2. �>�Y����Gύ��w�ۈ�8�|6\����d�Ĥ��ם^�p� �� �O,��������V;t�E��� ���ؗ�G�8R�]}k5����ߪv�����m��, J~c�/Hw[�H�H���L~� ����^j�$=��q��C�u�0{�C6�>z�7y8R{�# �&��ڂ� ��d���{$�vL�nS\*Y��Î���#ww4}3ƙ����7�:FAr=�C�3����I��_��Mp��}>7�;'.�W�.h��lӃ��` ��W�QƦ��?� T. If there is no switch, you must say your ID number one digit at a time, into the phone after the tone. The caregiver will press # and continue. The caregiver will press # and continue. 6. different number, use the new number. Write your Santrax ID number above for easy reference. When you arrive at the client's home (or start providing service), press and release the green button on the FVV Device and write down the six-digit visit verification number displayed on the device’s screen on the paper timesheet in the space provided, as you will use this number later to make your Santrax callor the agency will enter the number into the system after receiving your paper timesheet. Santrax will say, “Enter task ID” 6. We have had a number of 'homes' over the years, but thanks to the focus on a moduler rather than fixed layout concept, we've been able to quickly relocate and get up and running. Santrax will say: “Please enter the task ID." The caregiver will then enter the total number of tasks and 7. Santrax will say: (TASK DESCRIPTION(S)) You entered (NUMBER) task(s). endstream endobj startxref 001234567 11. If you made a mistake entering Tasks, press “00”, the system will confirm by saying: “Starting Over, Enter number of tasks”. Before calling the above number please make sure you have the following information: your Santrax ID (last 5 of SSN), 4-digit Client ID, list of task codes, the first six-digit visit verification number representing the date and time second Santrax client ID, enters the number of tasks performed during the visit, then enters the task ID number identifying the tasks performed during the visit. Santrax will say, “Enter task ID” 8. 6. Please call C&H HELPLINE 1-(888) 844-4442, #, Ext.4000 HOURLY TIMEKEEPING INSTRUCTIONS Dial any of the toll-free numbers assigned to your agency. Press 1 to indicate an Alternate Location 4. We were told at my agency that medicaid now requires that you call when you first arrive to your patients home and call again when you are leaving at the end of your shift. Santraxcom, Knokke-Heist. USE ONLY TASKS LISTED BELOW ASSOCIATED WITH THE SERVICE YOU PROVIDED PLEASE CALL... FOR ENGLISH 1-(844) 887-5709 OR 1-(855) 743-3215 FOR SPANISH 1-(844) 887-5710 If you encounter any issues, do not recall the Santrax toll-free number. Service Code Tubs/Bed bath/Shower 23 Foot Soak or Lotion 22 Hair Care/Skin Care 24 Medication Reminders 18 Shaving/Oral Care 20 … Visit Verification Number Reference Chart Santrax ID: Primary Phone #: Fill out the chart below to keep track of your Visit Verification Numbers Client ID Visit Verification # Date Time Task No. Santrax, my voice is my password.” 4. 7. Enter each TASK ID number that you ***If you performed more than 1 task, wait for the system to confirm the task by repeating it back to you, and then enter the next task, until you have entered all tasks performed. 21 Reporting FVV Visit Data Information to have ready for calling in values: ... • Task ID, if required by the provider agency. Enter the numbers of the task IDs for each task you did during your visit. Dial any of the toll ‐ free numbers onthe frontpage ofthis guide. ‎Sandata Mobile Connect is a Home Health Care mobile solution that enables authorized Agency Caregivers to provide home health care services to clients. Santrax will say: “Entered task ID.” 16. Press the total number of tasks performed for the client. endstream endobj 622 0 obj <>stream 1��9s�z"�!z��rU|! • If you performed more than one task, wait for the system to confirm the task and then enter the The purpose of this bulletin is to communicate important updates that will occur and information that is vital to the ongoing implementation of the new EVV Santrax software. %%EOF Press the total number of tasks performed for the client. Repeat this step until all tasks are entered. Each Task ID will be entered until complete. Sandata Customer Care can be reached at (844) 289-4246. If declaring an alternate location: 1. Offers a single package for all agency workflows by integrating with our Santrax® Agency Management solution. ����Xcc������ȓr&rVЍ��yCŒ��M=܏��TM �'��1@#Z�!�� ��v [W��g��]u�����U���&y0��׍׶ʹ��u��w�!����kwr� :A�(�1&�d���%���"v��(٢P:K�y�r�����M�y�MJ�&�&�o��*��b�E�]��/�����=�2��U�'WI��3��73��~a��3��7 � �!Ma R[� Press the Task Number you performed. NOTES: Refer to your agency’s task list. ��7C�6�����|�g,�e�� Service Code Tubs/Bed bath/Shower 23 Foot Soak or Lotion 22 Hair Care/Skin Care 24 … Santrax will say, “Enter number of tasks” 7. 2. Account Sandata account number. If additional clients reside at the address location, additional Santrax client IDs would be entered, each followed by the number of tasks and each endstream endobj startxref Enter TOTAL NUMBER of tasks performed at client’s home 5. (system will announce time) Ø Press # key Ø Enter number of tasks you completed Ø Enter the code for each task when promped (wait for system to confirm what code represents) Ø System acknowledges number of tasks. Santrax will say: “Enter task ID.” 16. Press the Task Number you performed. Santrax will say: “ Enter task ID.” 3. Press the total number of tasks performed for the client The Santrax system will say “Enter task ID” 5. 10. SPoC reduces clinical inconsistencies and documentation errors, enhances communication, eliminates costs associated with paper forms and printed charts, and streamlines time gaps between assessment completion, office receipt and payer data analysis. 170 0 obj <>stream

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